Hacking is generally defined as accessing or using another's computer without their knowledge or permission. If the offending e-mail originates from another Internet Service Provider (ISP), not Optimum Online, please directly contact the ISP from which the spam originated. If you are receiving spam from a non-Optimum Online source, we can recommend "Spam Cop" a spam reporting service that is available at. This may require you to "cut and paste" this information before forwarding it. If you would like to complain about receiving spam from an Optimum Online e-mail address or server, please direct your report to The information being forwarded MUST include the full headers of the original e-mail along with the full content. Spam that originates from the Optimum Online network is in violation of Terms of Service sections 27 and 28. These communications do not necessarily have to pass through the Service's email infrastructure - it only needs to originate from a Service User. that promotes or advertises a service, product, cause, opinion, money making opportunity, or the like that the recipient did not specifically request from the sender ("Spam"). Users may not send any unsolicited bulk or commercial email or electronic communication including, but not limited to, instant messenger programs, IRC, Usenet, etc.
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